Cookie Policy
Effective date: June 12, 2026 Last updated: June 12, 2026
This Cookie Policy explains how TrueHuman LLC uses cookies and similar technologies (local storage, session storage) on app.mytruehuman.com and dashboard.mytruehuman.com (the "Services"). It supplements our Privacy Policy.
1. What cookies are
Cookies are small text files placed on your device by a website. We also use browser local storage to remember settings. "Session" cookies expire when you close the browser; "persistent" cookies remain until they expire or you delete them.
2. Cookies we use
We currently use only cookies that are strictly necessary to operate the Services. We do not use advertising or cross-site tracking cookies.
| Provider | Name / type | Purpose | Duration |
|---|---|---|---|
| Auth0 (Okta) | auth0, auth0_compat, did, did_compat |
Authentication, session management, bot and fraud detection | Session / up to 3 days |
| TrueHuman | session/CSRF tokens | Keep you signed in securely, prevent cross-site request forgery | Session |
| Stripe | __stripe_mid, __stripe_sid |
Payment processing and fraud prevention during checkout | 1 year / 30 minutes |
| TrueHuman | local storage | Interface preferences (language, layout, dismissed dialogs) | Until cleared |
Because these are strictly necessary, they do not require consent under EU law (ePrivacy Directive). If we introduce analytics or other non-essential cookies in the future, we will update this Policy and ask for your consent through a cookie banner before setting them.
3. Managing cookies
You can delete or block cookies in your browser settings (see your browser's help pages for Chrome, Firefox, Safari, or Edge). Blocking strictly necessary cookies will prevent you from signing in or completing payments.
4. Changes
We may update this Policy as our use of cookies changes. The date above reflects the latest version.
5. Contact
TrueHuman LLC — 5830 E 2nd St, Ste 7000 #30633, Casper, WY 82609, USA help@mytruehuman.com