TrueHuman

Terms of Service

Effective date: July 17, 2026 Last updated: July 17, 2026

These Terms of Service (the "Terms") are a binding agreement between TrueHuman LLC, 5830 E 2nd St, Ste 7000 #30633, Casper, WY 82609, USA ("TrueHuman", "we", "us") and the customer accepting them ("Customer", "you"). They govern access to and use of the services at app.mytruehuman.com and dashboard.mytruehuman.com, including the AI sales assistant, CRM features, and related services (the "Services").

By creating an account, clicking accept, or using the Services, you agree to these Terms. If you accept on behalf of a company, you represent you have authority to bind it, and "Customer" refers to that company.

1. Eligibility and business use

The Services are intended for business and professional use only and are not offered to consumers. You must be at least 18 years old. Each person using the Services under your account is a "User"; you are responsible for your Users' compliance with these Terms.

2. Accounts

You must provide accurate registration information and keep it current. Authentication is provided through our identity provider. You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly at help@mytruehuman.com of any unauthorized use.

3. The Services

TrueHuman provides an AI-powered workspace for sales teams: contact and deal management, CRM synchronization, AI chat assistance, in-app calling with call recording, transcription, and analysis, contact enrichment, lead discovery/prospecting, sending outreach and follow-up emails from a connected email account and tracking their replies, reporting, and coaching insights. We may improve or modify the Services, and will not materially reduce the core functionality of your paid plan during a paid term without notice.

No guarantee of outcomes. The Services support your sales activity; we do not guarantee revenue, conversion rates, or any business results.

4. Subscriptions, fees, and payment

  • Plans and seats. The Services are sold as subscription plans with a number of User seats, billed monthly or annually, as selected at purchase. Fees and current plan features are shown at purchase.
  • Payment. Payments are processed by Stripe. You authorize us to charge your payment method for recurring fees and applicable taxes. Fees are stated exclusive of taxes.
  • Renewal and cancellation. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Cancellation takes effect at the end of the current period; you keep access until then.
  • Price changes. We may change prices with at least 30 days' notice, effective from your next renewal.
  • Late or failed payment. We may suspend the Services if payment fails and is not cured within a reasonable period after notice.

5. Credits and wallet

Certain features (e.g., AI usage, transcription, enrichment) consume credits. Credits may be included in your plan, purchased separately, or funded from a prepaid wallet.

  • Auto-reload. If you enable auto-reload, you authorize us to automatically charge your payment method and top up your wallet when the balance falls below the threshold you set. You can disable auto-reload at any time in your billing settings.
  • No cash value. Credits and wallet balances are not money, are non-transferable, and have no cash value.
  • Refunds. Except where required by applicable law or expressly stated otherwise, fees, credits, and wallet top-ups are non-refundable. Unused included credits expire at the end of the billing period; purchased credits and wallet balances remain available while your account is active.
  • Metering. Our records of credit consumption are authoritative absent manifest error.

6. Customer Content

  • Ownership. You retain all rights to data you or your Users upload, create, or sync into the Services, including contacts, deals, notes, files, recordings, and chat content ("Customer Content").
  • License to us. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and secure the Services, comply with law, and as otherwise instructed by you.
  • Responsibility. You are responsible for Customer Content and for having the legal right (including any required consents and notices to data subjects) to upload and process it through the Services.
  • Data protection. Our processing of personal data in Customer Content is governed by the Data Processing Agreement, which is incorporated into these Terms, and our Privacy Policy.
  • Export and deletion. You may export Customer Content during your subscription. After termination, we will make Customer Content available for export for 30 days, then delete it per the DPA.

7. Call recordings and in-app calling

The Services let your Users place phone calls to business contacts directly from the app ("in-app calls"). In-app calls are connected through our telephony provider and are recorded and transcribed to produce a recap, transcript, and AI analysis. At the start of each in-app call, the Services play an automated recording announcement on the User's line; depending on how the call is connected the contact may not hear it, so the User remains responsible for any notice or consent the law requires.

Whether you upload recordings or place in-app calls, you are solely responsible for complying with applicable recording and wiretap laws, which may require notice to or consent from all participants (e.g., "two-party" / "all-party consent" US states such as California, Florida, Illinois, Pennsylvania, and Washington, and GDPR/ePrivacy rules in the EU). You represent that you and your Users have obtained all required consents and given all required notices before recording or submitting a recording. The automated in-call announcement is provided as a compliance aid only and does not relieve you of this responsibility or guarantee compliance in any jurisdiction.

Audio retention. For each in-app call, the User chooses whether to keep the audio. If "keep audio" is off (the default), the audio is promptly deleted (best-effort) after transcription; if on, the audio is kept until the User deletes it. Transcripts and AI analyses are retained as Customer Content regardless of the audio choice.

We may suspend recording or in-app calling features if we receive credible complaints of unlawful use. How we process personal data in calls is described in our Privacy Policy and, for Customer Content, the Data Processing Agreement.

7a. Connected email and outreach

The Services let your Users connect their own business email account (e.g., Microsoft Outlook) to send outreach and follow-up emails from their own mailbox and to track replies on those conversations. You authorize us to access the connected mailbox on the User's behalf, solely to send the messages the User approves and to read the specific conversations started through the Services in order to detect replies and delivery failures. We do not scan the whole mailbox or use tracking pixels.

You are responsible for the emails you send. You and your Users are solely responsible for the content of outreach and follow-up messages and for complying with applicable anti-spam, marketing, and e-privacy laws (e.g., CAN-SPAM, CASL, GDPR/ePrivacy), including honoring opt-out and unsubscribe requests. AI-suggested drafts must be reviewed before sending (Section 10). You may disconnect the email account at any time; how we process this data is described in our Privacy Policy and Data Processing Agreement.

8. Third-party services and integrations

The Services interoperate with third-party services you choose to connect (e.g., Salesforce, Attio, or a business email account such as Microsoft Outlook). You authorize us to access those services on your behalf using credentials you provide. Where you connect both email and a CRM, the content of emails you send through the Services may be copied into your CRM as contact notes. Your use of third-party services is governed by their own terms, and we are not responsible for them. Enrichment and web-research features rely on third-party data providers; we do not warrant the accuracy of third-party data.

9. Acceptable use

You will not, and will not permit Users or third parties to:

  • use the Services in violation of law, including data protection, anti-spam (e.g., CAN-SPAM, GDPR/ePrivacy), telemarketing, and recording laws;
  • upload data you have no right to process, or any sensitive data the Services are not designed for (e.g., health data, payment card numbers, government identifiers);
  • send unlawful, deceptive, or unsolicited communications using outputs of the Services;
  • reverse engineer, copy, resell, or provide the Services to third parties except as permitted;
  • probe, breach, or test the security of the Services, or use them to develop a competing product;
  • exceed reasonable usage or attempt to circumvent metering, seat, or rate limits;
  • use the Services to violate the rights of any person, including privacy and publicity rights.

We may suspend access for material or repeated violations, with notice where practicable.

10. AI features and outputs

AI outputs are generated automatically from your inputs and third-party models. Outputs may be inaccurate, incomplete, or biased and must be reviewed by a human before use. Outputs are not legal, financial, or professional advice. As between you and us, and to the extent permitted by law, you own the outputs generated for you; you are responsible for how you use them. We do not warrant that outputs will be unique across customers.

11. Intellectual property; feedback

We and our licensors own the Services, including software, models' integration, designs, and documentation. You receive only the limited rights expressly granted. If you provide feedback, we may use it without restriction or obligation.

12. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully received from a third party. Disclosure is permitted where required by law with notice where lawful.

13. Warranties and disclaimers

We warrant that we provide the Services with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO CUSTOMER'S PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, INFRINGEMENT OF THE OTHER PARTY'S INTELLECTUAL PROPERTY, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

You will defend and indemnify TrueHuman against third-party claims arising from Customer Content, your violation of law (including recording-consent and anti-spam laws), or your breach of Section 9. We will defend and indemnify you against third-party claims that the Services, as provided by us and used as permitted, infringe their intellectual property rights; our options include procuring rights, modifying the Services, or terminating with a pro-rata refund.

16. Term, suspension, termination

These Terms apply from acceptance until your subscription ends. Either party may terminate for material breach not cured within 30 days of notice. We may suspend the Services immediately for security risks, unlawful use, or non-payment. Sections that by their nature should survive (including 5–6 (records/export), 11–18) survive termination.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice via the Services or email; changes apply from your next renewal or the stated effective date. If you do not agree, you may cancel before the changes take effect.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The state and federal courts located in Wyoming have exclusive jurisdiction, and each party consents to their venue. Nothing in this Section deprives you of mandatory protections under the laws of your country of establishment.

19. General

These Terms, together with the DPA, the Privacy Policy, the Cookie Policy, and any order form, are the entire agreement and supersede prior agreements on this subject. If a provision is unenforceable, the rest remains in effect. Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to an affiliate or in connection with a merger or sale; we may assign to an affiliate or successor. Notices to us: help@mytruehuman.com; notices to you: your account email.

20. Contact

TrueHuman LLC — 5830 E 2nd St, Ste 7000 #30633, Casper, WY 82609, USA help@mytruehuman.com